Help and Support Channels
A 1–hour Inquiry Resolution Warranty
Each ticket you post to the tech help and support team will be attended to in about 1 hour. The basic requests will be resolved straight away. However, if the support question you have submitted calls for some help from an experienced administrator, we are going to forward the ticket to him and will let you know about the hold–off.
Expert Client Help Service
We’ll be online for you 24 hours a day to supply information and customer support and to assist you with any issue that you could have whilst taking care of your virtual server. We’re able to support you with all installed in advance programs, including your OS, server administration panel (in accordance with the VPS type) and the Web Hosting Control Panel produced 100% by our developers.
An Intuitive Help Zone
Each section of the Web Hosting Control Panel that is offered cost–free with your VPS gives an incorporated article base. There’s an array of comprehensive how–to articles and reviews and a selection of step–by–step video guides that demonstrate all the necessary web site supervision tasks. You can use them by clicking on the Help or Video keys in the top right corner of each Control Panel section.