Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You’ll find almost all the answers to your questions in the easy–to–navigate Help Center section built into your Web Hosting Control Panel. It includes a detailed database with regularly asked questions and comprehensive help articles written by our practiced customer support staff.

  • Top quality support service
  • How–To Video Clips

  • For people who would rather discover how to settle a commonly encountered problem by watching a how–to video, we have added a selection of video tutorials to our Web Hosting Control Panel. All the educational video clips are concise and easy to comprehend. They offer you step–by–step demonstrations of different site management procedures.

  • Intuitive help center
  • A 1–Hour Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a round–the–clock help desk service and a 1–hour support ticket response guarantee. Our accomplished technicians will be available to you 24/7/365 to reply to your enquiries and to solve any problem that you could possibly stumble upon. Simply send a technical support ticket from the Help Center and we’ll reply extremely quickly.