Technical Support Channels
A 60–Minute Response Guarantee
Every single support request you submit to us will be replied to within maximum 60 minutes. In case your ticket or email requires further assistance from a server administrator, we’ll without delay forward it and leave a comment to let you know that your matter is being worked on. If you order our Managed Servers package, any of the services included there will be carried out at a time that suits you.
A First–Class Tech Support Service
Our client support staff will be online for you 24/7 should you require assistance working with our Web Hosting Control Panel or with any of the applications that we install for you on the dedicated web hosting server. What is more if you need help handling the routine administration tasks on your dedicated server, you can have a glimpse at our Managed Servers package, that includes backup hard drive storage space, OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Section
We have provided our Web Hosting Control Panel with a comprehensive knowledge base, which features elaborate explanations of all its features and functions. Plus, we have made exhaustive video tutorials that will further disclose to you how to carry out a given task or troubleshoot a commonly experienced problem. The help articles and the video tutorials are easily reachable from each section of the Web Hosting Control Panel through the Videos and Help buttons in the top right corner.