24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and tech support for all our cloud plans. Even if you are not our customer yet and you have questions, we can give you a hand promptly and give you the needed info, so as to give you the choice to make an informed decision when you acquire a new website hosting account. We're available anytime, including weekends and holidays, and we supply several ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we have multiple telephone numbers internationally, so that you are able to call the one which is closer to you. The max response time for the emails and the tickets is one hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for days to get support for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you select, you can take advantage of our 24/7 support services even on official holidays. All your websites will be available all the time and so will we. With numerous contact options, you are able to choose the optimal way to get in touch with us and learn more about our solutions in case you don't have an account yet, or request assistance in case you're already our customer. You're able to call us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options come with a one-hour reply time guarantee, though it rarely takes over 20 minutes to receive assistance regardless of the nature of the trouble. With our customer and technical support services, we will be available for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide includes 24/7 customer and tech support, therefore in case you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you'll be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we offer different means of communication - telephone support with a couple of local numbers worldwide, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems since it will be easier to track what's going on. The maximum warranted response time for all e-mail messages and tickets is 60 minutes, but it hardly ever takes that long to receive assistance. When you acquire the Managed Services upgrade that we provide, our admins will also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
With a one-hour max reply time warranty, you will benefit from extremely fast support when you get a dedicated server from our company. Our customer and tech support crews are available 24/7/365, therefore every time you open a support ticket through your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will receive a reply within one hour, even during holidays. Our ticketing system is the perfect option in case the matter in question needs a longer period of time to be solved or in case it needs to be given to our administrators, since it is easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to call us or talk to a live agent using our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.