If you ever experience a problem with your website and are unable to cope with it, ask the respective hosting company’s customer service team to help you get the site back online. A fast resolution would be the best-case scenario, but a lot of companies answer within twenty four hours and even more, particularly if you are working with a reseller. Even if your problem can be easily resolved, your site may not work properly or it may not be available at all for a long period, so you may lose potential customers because it is very unlikely that anyone will enthusiastically come back to a website that is inoperative. With that being said, you need to make sure not only that you can touch base with your hosting company, but also that they can reply and help you in a well-timed manner. If a web app update doesn’t go as planned or if you erase something by accident, for instance, the website should be fixed speedily so as to prevent elongated downtime.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any technical support ticket that you submit or any email that you send is just one hour, even in case you contact us on weekends and national holidays. Regardless of the essence of your enquiry or problem, we’ll lend a hand instantly and will supply you with the necessary info to troubleshoot any problem with your sites. The real reply time commonly doesn’t surpass fifteen-twenty minutes, which suggests that you can just forget about waiting for hours to get an issue sorted out or what is even worse – waiting around one whole day only to get a reply that more information is needed while nothing’s fixed. We’ll offer you assistance in a timely fashion just because we understand exactly how priceless time can be in the dynamic online age. The 1-hour response guarantee is valid for any billing or technical question that you may have related to our cloud plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client service staff representatives will be at your service at all times and they’ll answer any support ticket that you open through the web hosting Control Panel within less than one hour. The response time is guaranteed irrespective of whether you’ve got a general inquiry connected with your semi-dedicated server or you chance upon a problem and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to assist you, as we are available 24-7-365 to tackle any billing, general or technical issue. If you contact us about anything that’s within our power, we will sort it out before we reply to you, so you won’t have to wait for hours or even days while the problem perseveres. In case there’s something that you need to do on your end, we will provide you with the necessary information – what workable solutions to try out, what steps to take, etc.