A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It's an efficient method to get some information about the hosting services or have some problem resolved because you are talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the reduced chance of errors at the time you exchange info such as usernames or domain names, the faster response time because the communication is real-time and the fact that you don't have to stay on the chat constantly - you're able to do something else entirely while the representative investigates the issue in question. Also, you're able to be a part of a live chat room from any computer which is connected to the web, avoiding the telephone costs that you will have to pay in case you are calling to another country.

Live Chat Support in Cloud Hosting

As part of the support services that we provide for all of our cloud plans, we have live chat support which is online every single day, even on holidays. You're able to contact us regardless of whether you already own an account or not, as we can help you with all kinds of things, ranging from providing you with general info on our solutions if you are not our client yet and you're thinking about purchasing one of the packages, to helping you with setting up an email account in an e-mail client. A part of the issues are more technical and time-consuming, which means that you'll have to employ the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every day, even on holidays and weekends. It's the perfect way to learn more information about our semi-dedicated plans if you don't have an account yet or to get some issue resolved if you are a client and our support representatives will assist you promptly no matter what time of the day you join our chat. If you wonder which package is better for your sites, in case you need advice whether you should order a particular upgrade and how to obtain it or when you have troubles setting up an e-mail account on your computer, you're able to contact us and we will supply you with the required information at once. Our live chat is available even after our telephone lines are off for the day, so when you have an account here, you can be certain that you will always receive instant help with any kind of question or trouble that pops up.