If you’ve ordered a web hosting plan and you’ve got some inquiries connected with a specific feature/function, or in case you have experienced a certain difficulty and you require support, you should be able to contact the respective client care team. All web hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, since the very best way to solve an issue most often is to submit a ticket. This method of communication renders the responses exchanged by both parties simple to track and permits the client support team members to escalate the case in the event that, for instance, a server administrator needs to become involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you have to have at least 2 separate accounts to contact the technical support team and to actually manage the hosting space. Non-stop signing in and out of different accounts may often be a burden, not to mention the fact that it takes a long time for the vast majority of web hosting companies to answer ticket requests.

Integrated Ticketing System in Cloud Hosting

Our cloud plans feature an integrated support ticket system, which is included in our custom Hepsia hosting Control Panel. Unlike other similar tools, Hepsia enables you to manage everything associated with the hosting service itself in the same place – payments, website files, e-mails, support tickets, etc., avoiding the necessity to sign in and out of different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can submit a ticket with a couple of mouse clicks without having to leave your Control Panel. During the process, you can choose a category and our system will offer you a number of help articles, which will provide you with more information and which may help you solve any given problem even before you open a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with us and you would like to touch base with our customer support team representatives, you’ll be able to submit a ticket straight from your Hepsia Control Panel instead of using a totally different support platform as you’ll have to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will permit you to open a new ticket without any hassles and to go through older tickets using a clever search filter. Besides, you’ll be able to browse the relevant knowledgebase articles that our system will offer you based on the problem category that you pick for your new ticket. You can perform all the abovementioned things without signing out of your Hepsia Control Panel at any moment, so if you come across any difficulty or have an inquiry, you can get in touch with our support engineers and fix the particular issue in no more than sixty minutes through a single platform.